Top 10 Customer Questions
Asked during Initial Conversations
Product-Related Questions
What is the minimum order quantity per product?
Elevated Trading offers a low MOQ of only $500 dollars. That said, we offer our bulk flower in ¼ pound increments and bulk pre rolls in 50 count increments.
Do you sell bulk flower in quantities less than 1 pound?
Yes. We package all of our flower in ¼ pound Terpene Fresh bags. These bags are designed specifically for cannabis flower and are designed to maintain freshness. Elevated Trading recommends using these bags for long term storage.
What are your pricing tiers for bulk orders? How much do I have to buy before I get a discount per lb?
We offer “bulk” discounts starting at just 5 pounds. Your sales rep will be happy to explain the discount tiers according to your specific needs.
What strains of hemp flower are available?
Here at Elevated we pride ourselves on offering the freshest bud possible. Because of this commitment to quality and freshness, along with consumer demand for “something new” all the time, we have an ever changing list of available strains. Any of our expert account managers will be happy to chat about our current offerings with you.
Where do you source your flower? Do you grow your flower?
We actually do not grow any of our flower. We have spent the past five years building a network of trusted, licensed, partner farms that handle all of the growing. We source from several farms all over the country but the majority of our buds come from the west coast, i.e. California and Oregon.
Can I get samples before placing an order?
Yes, we have a “standard” sample pack that includes a representative sample from each of our main quality tiers. You will receive an 8th of flower from our A, AA, and AAA tiers. You will also receive a “scorecard” for each of the strains we send. This will allow you to learn our grading system and identify what’s important to you and your clients. Our proprietary grading system, along with our 100% satisfaction guarantee, will allow you to place orders with a high level of confidence that you are getting what you expect.
How do retailers market their flower?
The vast majority of our customers are buying bulk flower and marketing it in their stores just like a medical marijuana dispensary would. You may hear this called a “bud bar”, or “deli style”. This allows customers to see, smell, and even choose individual buds for purchase. A lot of stores display their buds in glass jars, on a shelf on the wall, and separate according to the quality tier. We recommend you spend some time researching best practices for storing cannabis. There are a few nuance things to be aware of to maintain peak quality and freshness. You can also ask your account manager for guidance on this.
Compliance & Legalities
Can you provide lab test results?
Yes. Elevated Trading follows all rules and regulations set forth by the federal government, as well as the rules in Texas, regarding hemp flower. This includes the use of COA’s (Certificates of Analysis) for any and all hemp products we sell.
Are your products compliant with state and federal regulations?
Yes. As previously mentioned, Elevated Trading is dedicated to following the state and federal rules regarding hemp. We do this not only to protect ourselves, but also to protect our clients and partners to the best of our abilities.
Are your products legal in my state?
We recommend that EVERY one of our clients consult an attorney that specializes in hemp/cannabis in their state. Hemp laws can vary greatly from state to state. Since we are not attorneys ourselves, we do not provide legal advice or guidance. We are happy to recommend attorneys if we know of one in your area. Feel free to ask your account manager for referrals.
Shipping
What are your shipping options and costs?
Elevated Trading is “white listed” with USPS and UPS. They are both aware of the nature of our business and our commitment to legal compliance. Therefore, we offer any available shipping methods that USPS and UPS provide. Cost varies greatly depending on size of package, weight, and delivery location. That said, Elevated Trading is located centrally in Texas. This makes most shipping times possible, and cost reasonable.
How long does shipping take?
As mentioned, Elevated Trading offers any shipping that USPS and UPS offer. We have the ability to overnight packages in most cases. The delivery speed is completely dependent on your needs.
What is the lead time?
We have a commitment to getting our customers packages out the door as quickly as possible. Our shipping policy states that any order paid before 1pm CST will ship the same day. If payment is received after 1pm CST, the order will be processed and shipped the following day.
Private Labeling
Do you offer custom packaging, private labeling and/or drop shipping services?
Yes we do. We offer all of these services in some capacity or another. Since we take a very customizable approach to this, it is best to discuss this with your account manager. Your rep will be able to provide you with information and get the process started for you if it is a good fit for your needs.
