Refund Policy

Returns

Our return policy lasts 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed. Elevated Trading, LLC reserves the right to reject a return if either of these conditions is not met.
Non-returnable items: Gift Cards
To complete your return, we require a copy of the original receipt or proof of purchase in our system. All returns must be authorized in advance. Customers must contact Elevated Trading, LLC at [email protected] or their account manager before sending any product back. Returns sent without prior authorization may be refused.
Original shipping fees are non-refundable.
For non-defective returns, a 20% restocking fee will be applied, and refunds may be issued as store credit at Elevated Trading’s discretion.
Transaction and processing fees may also be deducted from refund amounts.
For defective or incorrect items, Elevated Trading, LLC will provide a prepaid return label. For all other returns, the customer is responsible for return shipping costs.
Damage or incorrect shipment claims must be reported within 3–5 business days of delivery.
All approved returns must be received within 15 days of delivery.
All purchases are also subject to our Terms of Service.
Elevated Trading, LLC reserves the right to issue refunds, store credit, or replacements depending on the circumstances of the return.

Damaged or Missing Products/Order

In the event that you receive your order and there is product damage, broken bottles, incorrect flavors, etc., please take a picture of the products immediately and email them along with a brief description of the problem to [email protected] or directly to your account manager for assistance.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5–7 business days after approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

There will always be processing time before a refund is posted. Elevated Trading, LLC will notify you once a refund has been issued so you can begin tracking the progress of the funds.
Please allow some time for the refund to post to your bank or credit card company before contacting Elevated Trading, LLC. If 10 business days have passed after receiving your refund confirmation email and the refund has not posted, please contact your bank or card issuer first, then notify us if the issue remains unresolved.

Sale items

Only regular-priced items may be refunded. Sale items will not be refunded after purchase. All sales on sale items are final.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or contact your account manager directly for assistance.

Shipping

To return your product, the Elevated Trading, LLC team will coordinate a prepaid label and return instructions.